Terms and conditions

Sollus sessions are provided by Rédha Farah, an independent practitioner, at his practices in La Jonction, Le Petit-Saconnex and Meyrin, in the Geneva area. Addresses and practical details are available on the Information page.

Contact: redha.farah@gmail.com. You can also contact me through the WhatsApp link on the website.

Depending on your situation and needs, my work combines therapeutic massage, traditional manual therapy, energy healing, kinesiology tools and other complementary approaches described on the website.

Each session is adapted to your request, how you feel at the time and your responses.

Sollus sessions provide complementary support. They do not replace a medical consultation, diagnosis or treatment prescribed by a healthcare professional.

No method can guarantee a particular outcome. You may ask for the session to be adjusted or stopped at any time.

To help me adapt the session appropriately, please tell me about any relevant health information, including current treatment, pregnancy, allergies, recent surgery or a significant change in your health.

Depending on the situation, I may recommend postponing the session or seeking medical advice first.

Appointments are booked through the YouCanBook.Me calendars accessible from the Sollus website. You choose your practice, session length and an available time.

Bookings can be made at least 24 hours and up to six weeks in advance, subject to availability.

After booking, you will receive a confirmation email containing your appointment details and links to manage it.

Any preference for an approach given during booking is optional and for guidance only. We will decide together on the approach best suited to your needs during the session.

Any change or cancellation must be made at least 24 hours before the scheduled appointment. To change or cancel your booking, use the link in your confirmation email.

If you cancel less than 24 hours before the appointment or do not attend without notice, the reserved session may be charged in full.

If you are unwell or your health has changed, please contact me before travelling to the practice.

If I need to cancel your appointment, you will not be charged for the session and we can agree a new time, subject to availability.

Fees are stated in Swiss francs (CHF). The standard rate is CHF 120 per hour and CHF 140 per hour on public holidays. The amount depends on the duration booked, as shown in the fee table on the Information page.

Payment is due at the end of the session. Cash is preferred. Payments by TWINT and Wise are also accepted.

Card payments incur a 2.5% surcharge. This surcharge applies only to card payments.

I am recognised by the ASCA Foundation for therapeutic massage. This recognition does not guarantee reimbursement by your supplementary health insurer.

Any cover depends, among other things, on your insurance policy, the method used and your insurer’s recognition requirements. Please check these points with your insurer before your appointment.

Payment remains due regardless of your insurer’s reimbursement decision. Invoices reflect the services actually provided.

Sollus gift vouchers can be used exclusively at the La Jonction and Meyrin practices, not at Le Petit-Saconnex (Tourelle).

Available vouchers, prices and purchase terms are presented in the SumUp shop. Before buying, please read the terms that apply to your chosen voucher.

To use a gift voucher, book a session at one of the two eligible practices and mention that you have a voucher. Any specific terms communicated at the time of purchase continue to apply.

Data controller. Rédha Farah, an independent practitioner, is responsible for processing personal data collected in connection with Sollus. For questions about your data: redha.farah@gmail.com.

Information collected. Depending on booking and administrative needs, data may include your first and last names, title, date of birth, contact details, address, postcode, town, supplementary health insurance, appointment date and duration, preferred approach and optional reason for consultation. A reason you provide may reveal health information: please do not include detailed medical information in the form.

Purposes. Information is used to arrange, confirm and manage appointments, communicate with you, prepare for your visit and session, and produce the required administrative and billing documents.

Recipients and services. Bookings are managed through YouCanBook.Me and connected professional calendars. The website uses WordPress and external services for certain functions, including maps and reviews. Depending on your chosen payment method, the necessary information is processed by the relevant payment provider (TWINT, Wise or card payment). These providers process data needed to deliver their services.

Processing abroad. According to its privacy policy, YouCanBook.Me hosts its booking infrastructure in the United States on Amazon Web Services, and states that it uses contractual safeguards for certain international transfers. Other external technical resources may involve data being transferred outside Switzerland, depending on their configuration.

Retention. Data is kept for the periods needed to manage the practice and meet applicable legal obligations. YouCanBook.Me states a default retention period of 24 months for booking data, which can be changed in the account settings. Data held in connected calendars or administrative documents may be subject to different retention periods.

Your rights. Within the limits of applicable law, you can request information about your data, its correction or deletion. Send your request to redha.farah@gmail.com.

Confidentiality of health information. Please avoid sending detailed medical information in free-text booking fields, by email or through WhatsApp. We can discuss the information needed for your session directly during the consultation.

The applicable terms are those communicated at the time of booking or purchase. Updates apply to new bookings and purchases without retroactively changing existing agreements.

For questions about a session, booking, payment or these terms and conditions, please write to redha.farah@gmail.com.